"Excellent customer service!! Our coverage is almost always excellent, however, our internet stopped working around 9:30 tonight out of the blue. I took a long shot, not expecting a response, and texted their support line. I recieved a text and call back within minutes. Mark assisted me in troubleshooting our router for almost an hour when he probably wanted to be heading to bed.... I don't know any other company that has assisted me in this way. He helped me reset the router and all is now well! Thank you!!"